Customer Guidelines

• Pick up personal items, clothing, and clutter from floors and surfaces so our team can reach every area.
• Secure valuables, jewelry, or items you prefer not to have moved.
• Ensure our team has clear access to all areas included in your service.
• If you have pets, please secure them or let us know in advance.
• Leave a note if you have specific requests, priority areas, or products to avoid.

• We will confirm your appointment by phone or email before each scheduled visit.
• Please notify us at least 48 hours in advance to reschedule or cancel.
• Cancellations with less than 24 hours notice may be subject to a cancellation fee.
• Your preferred recurring time slot is held each visit unless you request a change.

• You do not need to be home. Many clients use a lockbox, leave a key, or arrange access through a property manager.
• If our team cannot access the property at the scheduled time, the visit may be counted as a cancellation.
• Please provide alarm codes, gate codes, or special entry instructions before your first visit.
• All access information is kept strictly confidential and never shared outside our team.

• Biohazard cleanup, mold remediation, or pest-related cleaning.
• Exterior windows above ground level or roof areas.
• Laundry washing or folding unless specifically arranged.
• Moving heavy furniture or appliances beyond normal cleaning reach.

If you are not fully satisfied with any area, contact us within 24 hours and we will return to re-clean it at no additional charge.

• Payment is due on the day of service unless a recurring billing arrangement has been set up.
• We accept all major payment methods. Details are confirmed at booking.
• Invoices are sent by email after each completed visit.